Bioness Bill of Rights

CUSTOMER RIGHTS – YOU HAVE THE RIGHT TO:

• Be given timely, appropriate, and quality professional home care services without discrimination.
• Be provided with proper products and services as ordered by a qualified health care professional.
• Receive products in proper operating condition according to the manufacturer’s specifications.
• Receive fair treatment, including honoring cultural, spiritual, and personal preferences.
• Request a detailed explanation of your bill for products and services.
• Be communicated with in a way that you can reasonably understand.
• Refuse equipment and services, accepting full responsibility for that refusal.
• Choose your provider of home care services.
• Be assured of confidentiality, to review your records, and to approve or refuse the release of records.
• Have competent and qualified people carry out the services for which they are responsible.
• Voice your grievances and recommend changes without fear of reprisal.
• Report concerns about patient safety without fear of reprisal.
• Be given reasonable notice of discontinuation of service.

CUSTOMER RESPONSIBILITIES – IT IS YOUR RESPONSIBILITY TO:

• Dial "911" whenever a life threatening medical emergency arises.
• Provide complete and accurate information regarding your medical history and billing information.
• Comply with your physician’s orders and plan of care.
• Use and care for the equipment provided and not allow use by anyone other than the authorized patient.
• Contact us about any equipment malfunction or defect, and allow our staff to correct the problem.
• Advise us of any changes in your status, including address, medical condition, and billing information.
• Assume payment responsibility for services not covered by your insurance carrier, except when not allowed by law.
• Maintain a safe home environment for the proper utilization of equipment.
• To report to us any concerns about patient safety or occurrences of patient falls.
• Pay for the replacement costs of any equipment damaged, destroyed, or lost due to misuse, abuse, or neglect.