Bioness Bill of Rights

CUSTOMER RIGHTS – YOU HAVE THE RIGHT TO:

  • Be given timely, appropriate, and quality professional home care services without discrimination.
  • Be provided with proper products and services as ordered by a qualified health care professional.
  • Receive products in proper operating condition according to the manufacturer’s specifications.
  • Receive fair treatment, including honoring cultural, spiritual, and personal preferences.
  • Request a detailed explanation of your bill for products and services.
  • Be communicated with in a way that you can reasonably understand.
  • Refuse equipment and services, accepting full responsibility for that refusal.
  • Choose your provider of home care services.
  • Be assured of confidentiality, to review your records, and to approve or refuse the release of records.
  • Have competent and qualified people carry out the services for which they are responsible.
  • Voice your grievances and recommend changes without fear of reprisal.
  • Report concerns about patient safety without fear of reprisal.
  • Be given reasonable notice of discontinuation of service.

CUSTOMER RESPONSIBILITIES – IT IS YOUR RESPONSIBILITY TO:

  • Dial "911" whenever a life threatening medical emergency arises.
  • Provide complete and accurate information regarding your medical history and billing information.
  • Comply with your physician’s orders and plan of care.
  • Use and care for the equipment provided and not allow use by anyone other than the authorized patient.
  • Contact us about any equipment malfunction or defect, and allow our staff to correct the problem.
  • Advise us of any changes in your status, including address, medical condition, and billing information.
  • Assume payment responsibility for services not covered by your insurance carrier, except when not allowed by law.
  • Maintain a safe home environment for the proper utilization of equipment.
  • To report to us any concerns about patient safety or occurrences of patient falls.
  • Pay for the replacement costs of any equipment damaged, destroyed, or lost due to misuse, abuse, or neglect.