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    Bioness Bill of Rights

    CUSTOMER RIGHTS – YOU HAVE THE RIGHT TO:

    • Be given timely, appropriate, and quality professional home care services without discrimination.
    • Be provided with proper products and services as ordered by a qualified health care professional.
    • Receive products in proper operating condition according to the manufacturer’s specifications.
    • Receive fair treatment, including honoring cultural, spiritual, and personal preferences.
    • Request a detailed explanation of your bill for products and services.
    • Be communicated with in a way that you can reasonably understand.
    • Refuse equipment and services, accepting full responsibility for that refusal.
    • Choose your provider of home care services.
    • Be assured of confidentiality, to review your records, and to approve or refuse the release of records.
    • Have competent and qualified people carry out the services for which they are responsible.
    • Voice your grievances and recommend changes without fear of reprisal.
    • Report concerns about patient safety without fear of reprisal.
    • Be given reasonable notice of discontinuation of service.

    CUSTOMER RESPONSIBILITIES – IT IS YOUR RESPONSIBILITY TO:

    • Dial "911" whenever a life threatening medical emergency arises.
    • Provide complete and accurate information regarding your medical history and billing information.
    • Comply with your physician’s orders and plan of care.
    • Use and care for the equipment provided and not allow use by anyone other than the authorized patient.
    • Contact us about any equipment malfunction or defect, and allow our staff to correct the problem.
    • Advise us of any changes in your status, including address, medical condition, and billing information.
    • Assume payment responsibility for services not covered by your insurance carrier, except when not allowed by law.
    • Maintain a safe home environment for the proper utilization of equipment.
    • To report to us any concerns about patient safety or occurrences of patient falls.
    • Pay for the replacement costs of any equipment damaged, destroyed, or lost due to misuse, abuse, or neglect.